Privacy Policy for ProRehab Physiotherapy

ProRehab Physiotherapy is committed to protecting the privacy and confidentiality of our clients personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with relevant data protection laws.

1. Information We Collect

Personal Information: We may collect information such as your name, date of birth, address, contact details, emergency contact, and payment information.

Health Information: To provide personalized care, we collect health information such as medical history, treatment details, and assessment results.

Usage Data: When you visit our website, we may collect information about your visit, including IP address, browser type, and usage patterns for analytics purposes.

2. How We Use Your Information

Provision of Services: To deliver physiotherapy services tailored to your needs, track progress, and communicate treatment plans.

Billing and Administration: For payment processing, appointment scheduling, and necessary clinic operations.

Compliance and Legal Obligations: To comply with regulatory requirements, including health and safety laws.

Marketing and Communication: With your consent, we may send you newsletters, health tips, or clinic updates. You may opt out at any time.

3. Data Storage and Security

We store personal information securely using encrypted digital systems and secure physical storage for any paper records. Access to information is limited to authorized personnel, and all staff are trained in confidentiality and data protection protocols. We use secure communication methods, including encrypted telehealth platforms, to protect data in transit.

4. Sharing Your Information

Healthcare Providers: With your consent, we may share information with other healthcare providers involved in your care, such as GPs or specialists, your insurance providers, TP insurance company, your employer, or Occupational health provider.

Third-Party Vendors: We may work with secure third-party vendors (e.g., booking or billing services) who comply with our data protection standards.

Legal Requirements: In certain cases, we may disclose your information to comply with legal obligations or protect your safety or the safety of others.

5. Your Rights

Access and Correction: You have the right to access and correct your personal information.

Data Portability: You can request a copy of your data in a portable format.

Withdrawal of Consent: You may withdraw your consent for data processing where consent is the basis of processing.

Deletion: Upon request and where permitted by law, we will delete your information.

6. Retention Policy

We retain your personal information only as long as necessary for clinical, legal, or operational purposes. When no longer required, information is securely disposed of in line with data protection regulations.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and significant changes will be communicated directly where appropriate.

8. Contact Us

For any questions or requests regarding this Privacy Policy, or to exercise your rights, please contact us at:

Email: info@prorehab.co.uk
Phone: 01293529090
Address: Reg Office: 9-10 The Courtyard, Crawley RH106AG

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. We are committed to respecting your privacy and keeping your information secure.